In Malaysia, domestic workers—especially hired via a maid agency—are protected under Malaysian employment law. In cases of unpaid salary, these workers may lodge a complaint through government bodies.

Below is a simple guide on how to file a wage claim in Malaysia for individuals employed through a maid agency.

---

### ✅ Step-by-Step Process

#### 1. Know Your Rights

Under Malaysian labour law, individuals working in homes can submit claims for unpaid wages, even if they were hired by a maid agency.

#### 2. Report to the Labour Department

Submit your claim to the JTKSM by:
- Walking into their office
- Filing through email to [email protected]
- Accessing the "Working for Workers" app

While you were placed by a licensed maid agency, you remain eligible.

#### 3. Gather Supporting Documents

You should provide:
- Contract from the maid agency
- Payment records
- Screenshots of conversations

#### 4. Go for Official Proceedings

If the issue is not resolved, the Labour Department will:
- Refer the case
- Listen to both sides
- Grant a legal decision

Penalties for non-compliance by employers or the maid agency can include fines.

---

### Digital Filing with WFW App

The official mobile system allows domestic workers to:
- File wage claims via smartphone
- Send in digital evidence
- Monitor case updates

---

### ️ Accountability for Maid & Recruitment Agencies

Any maid agency must:
- Respect local labour laws
- Ensure workers are paid
- Remain registered

Employers who hire through a maid agency are also legally accountable.

---

## Final Thoughts

Whether you’re a domestic worker in Malaysia, the law supports your claims. Using JTKSM, Labour Court, or the WFW app, you can pursue justice.

Always verify that any maid agency you work with is licensed